How can we help?

We deliver within roughly 4 miles of each of our four Philadelphia stores. Enter your address or ZIP at checkout, or on the Locations page, and we'll confirm whether you're in a delivery zone and the estimated time.

We accept Visa, Mastercard and American Express, plus Apple Pay and Google Pay. You can also pay with OK gift cards and redeem OK Rewards points at checkout.

You earn 10 points for every $1 spent on qualifying orders. Points add up automatically when you're signed in, and you can redeem a free Classic Smash at 500 points. Members also get birthday treats, referral bonuses and members-only deals. See how rewards work.

On the sign-in screen, tap "Forgot password?" and enter your email. We'll send a secure reset link that's valid for 30 minutes. If it doesn't arrive, check your spam folder or contact us and we'll help you back in.

Yes. Every menu item lists its ingredients and common allergens, and vegan options are clearly labeled. Because our kitchens handle shared equipment, we can't guarantee an allergen-free environment, if you have a severe allergy, please let the store know before ordering.

Add your items to the cart, then enter your code in the "Promo code" field at checkout and tap Apply. The discount updates your total instantly. Only one promo code can be used per order, and some codes have minimum spend or first-order conditions.

Absolutely. At checkout, choose "Schedule for later" and pick a date and time slot that works for you, up to 7 days ahead. We'll start smashing so it's fresh and ready right at your selected time.

If something's wrong with your order, contact us within 48 hours and we'll make it right, usually a refund or a re-make. Approved refunds go back to your original payment method within 3–5 business days, or instantly as OK credit if you prefer.

Enter your gift card number and PIN in the "Gift card" field at checkout, or add it to your account balance under Payment methods. The card value is applied to your order total, and any remaining balance stays on the card for next time.

Yes, our Family Feast boxes and catering trays are built for groups. For large events, use the Catering option on our Contact page and our team will help you plan quantities, timing and delivery.

Sign in, open Account → Addresses, and add, edit or set a default address. You can also enter a new address at checkout for a one-off delivery without changing your saved defaults.

You can edit or cancel within a short window before the kitchen starts your order, head to the live tracker and tap "Modify order." Once we start smashing, we can't change it, but our support team is always happy to help sort out any issue.

You can request account deletion from Account → Privacy, or by contacting us. We'll remove your personal data in line with our privacy policy, keeping only what's legally required for completed transactions.